Support

Raise a Support Ticket

AmberFin iCR has a strong heritage in providing the best image handling algorithms on the market and creates a high quality file-based master, delivers quality control review, provides unique file conversion to multiple formats and simultaneously prepares multi-platform versions of video content, all within a single software environment.

At AmberFin we are dedicated to giving our customers unrivalled support, ensuring minimum disruption to your business. Chosing AmberFin Support and Maintenance protects your investment and keeps you at the leading edge.

For further information please contact icr.support@amberfin.com.

Training

training@amberfin.com

To ensure that our customers experience the full benefits of their chosen iCR configured solution, we are committed to providing the highest levels of training for iCR owners, operators and engineers.

Training is available worldwide at customer premises, AmberFin offices or an alternative third party location. The duration of these training sessions will depend on user requirements.

Courses are available for basic or advanced operations, technical support, maintenance and familiarization. They can be custom-designed to meet your specific requirements. All options are available upon request.

For further information please contact training@amberfin.com.

  • White Papers

    Unified Quality Control from AmberFin

    Unified Quality Control from AmberFin
    Automated Quality Control with a human touch – establishing a media QC mark the industry can trust

    AMWA: Commercial Content Production & Service Oriented Architectures

    AMWA: Commercial Content Production & Service Oriented Architectures
    A review of current thinking on Service Oriented Architectures

    How to maximise quality for 720p upconverts

    How to maximise quality for 720p upconverts
    720p is a fast growing HD delivery format. This white paper shows how iCR uses unique technology to produce the best quality up convert results.

    Industry Articles

    Quality Control: a Vital Part of the Ingest Process
    Measuring video quality: Quality Control (QC) is an important part of bringing content into broadcasters’ workflows and archives. Broadcasters industry-wide spend a large proportion of their revenue on acquiring content, but this content cannot be monetised by a broadcaster until it has successfully made it into the business’ workflow.

    The Interoperability Challenge When Transitioning to a File-based Workflow
    The broadcast industry today is in the throes of change. Broadcasters are faced with the need to transition from standard- to high-definition services and, as they begin to do so, they are finding themselves faced with a host of new challenges. Not least of these challenges is the need to move from traditional tape-based infrastructures to today’s file-based workflow.

    High-Quality Video Encoding
    Media companies today must work with assets in the file-based domain if they want to take advantage of the latest in IT based technology. High-quality encoding is one of the key factors in preserving the integrity and value of these assets. This article discusses how new solutions can solve old problems.

    Application Notes

    Integrating baseband video devices into file workflows

    Integrating baseband video devices into file workflows
    Post and Broadcast organizations are seeing a rapid increase in file based acquisition and delivery. So, there’s a need for cost effective and efficient file based working.

    Software products using generic IT hardware (rather than traditional video and audio products) are growing rapidly in popularity, as their price/performance now offer practical and cost effective file based working.

    However, not everyone can move from traditional hardware products to modern file based software products quickly. There are many reasons why organizations may want to extend the life of baseband products. This application note gives some basic example of how iCR can be used as an interface between file based systems and traditional hardware products.

    Download Application Note