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Support and Services

Support and Services

A Focus on Customer Satisfaction

At Dalet, we deliver tailored solutions that are at the core of your business. Because customer satisfaction is our priority, we deliver added value services to address your needs with a top-down approach that covers both business perspectives and technical details. From project management, system architecture and integration, training, change management to support, Dalet offers a wide range of services and skills with the double competence of broadcast and IT know-how.

Dalet Professional Services

From small to enterprise projects, Dalet builds your mission-critical system on a firm foundation by taking advantage of Dalet Professional Services:
  • Project management
  • Workflow analysis
  • System architecture
  • Software integration
  • Change management and coaching
  • Training seminars
All of our services include our experienced resources and industry-leading methodology to ensure successful implementation of your MAM and production system. 

> Learn more

Dalet Care – 24/7 Support

Dalet Care is a complete support program dedicated to your continued success and growth. It operates worldwide, 24-hours a day, 7-days a week. Its three support centers are strategically located to handle support calls around the clock and around the globe.
 
In order to tailor the level of support to the unique needs of your organization, Dalet Care offers four different levels of Service Level Agreements (SLAs), ranging from Standard to Custom.
 
Dalet iCare, our online collaborative Customer Relationship Management system, provides real-time monitoring of tickets. User guides and manuals, as well as many other helpful resources are also available through our customer portal.
 

Events

PBS Technology Conference 2017
Date: Apr 19 - 21, 2017
Location:
Las Vegas, USA
Stand:
415
NAB Show Las Vegas 2017
Date: Apr 24 - 27, 2017
Location:
Las Vegas, USA
Stand:
SL6210
Website:
Broadcast Asia Singapore 2017
Date: May 23 - 25, 2017
Location:
Singapore
Stand:
4T3-05
TAB 2017
Date: Aug 09 - 10, 2017
Location:
Austin, USA
Website:
SET EXPO 2017
Date: Aug 22 - 24, 2017
Location:
São Paulo, Brasil
Stand:
86

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